On Target - Improving

VH
Satisfaction of New Tenants with Home
VH
TSM: Emergency repairs completed within target timescale
H
Customers who agree that employee was polite
H
TSM: Percentage of homes for which all required gas safety checks have been carried out
M
Abandoned Calls
M
Average Time for Non-Emergency Repairs
M
Median duration of let (from ready to let to new tenancy start)
M
Number of Properties below Level C
M
TSM: Complaints responded to within complaint handling timescales
M
TSM: Non emergency repairs completed within target timescales