Reports > KPI Dashboard > Performance - On Target Improving

On Target - Improving

VH
Satisfaction with Repairs
VH
TSM: Emergency repairs completed within target timescale
VH
TSM: Percentage of homes that do not meet the decent homes standard
H
CRM actions completed
H
Customers who agree that employee was polite
H
Headline Social Housing Cost Per Unit
H
New Property Sales
H
Return on Capital Employed
H
TSM: Percentage of homes for which all required gas safety checks have been carried out
M
Abandoned Calls
M
Average Time for Non-Emergency Repairs
M
Compliance With Mandatory Training
M
Enquiry Resolved at First Point of Contact
M
Properties compliant with gas safety requirements at quarter end
M
RIDDOR incidents
M
TSM: ASB cases per 1000 properties
M
TSM: Complaints responded to within complaint handling timescales
M
TSM: Non emergency repairs completed within target timescales
M
Unfilled vacancies